This Refund & Cancellation Policy applies to all products purchased through Kriskart, an eCommerce platform operated by Shree Krishnayan Sewa Foundation.

Order Cancellation

Customers may request to cancel an order within 24 hours of placing it, provided that the order has not been packed, processed, or dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled. In such cases, the order will be governed by our Return & Refund Policy, where applicable.

Kriskart reserves the right to refuse cancellation requests if the order has already entered the processing or shipping stage.

Refund Eligibility

Refunds are applicable only in the following situations:

• An eligible order is cancelled before dispatch.
• An order cannot be fulfilled by Kriskart due to product unavailability.
• A refund is approved in accordance with our Return & Refund Policy.

Refunds will not be issued for:

• Orders cancelled after dispatch.
• Change of mind after the product has been shipped (unless covered under the Return & Refund Policy).
• Incorrect shipping information provided by the customer.
• Products marked as non-returnable or non-refundable.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our customer support by emailing care@krishnayan.com with the following details:

• Order ID
• Customer Name
• Registered Email Address
• Reason for Cancellation or Refund Request

Our support team will review your request and notify you of the outcome.

Refund Process

Once your cancellation or refund request is approved:

• The refund will be processed to the same payment method used for the original purchase.
• A 20% deduction may be applied to cover payment gateway, transaction, and processing charges where applicable.
• Refunds are generally processed within 8–10 business days after approval. The actual time taken for the amount to reflect in your account depends on your bank, card issuer, or payment service provider.

If you have not received your refund after the stated period, we recommend first contacting your bank or payment provider before reaching out to our support team.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy or need assistance with your order, please contact us at:

Email: care@krishnayan.com